PathPal helps employees and managers quickly find information and guidance for common UCPath self-service tasks directly within the UCPath portal. Users will receive step-by-step instructions and links to official UCPath job aids, making it easier to locate needed resources.
This release represents Phase 1 of PathPal and focuses on helping employees and managers navigate common “how-to” questions using approved UCPath job aid resources. Phase 1 will continue to evolve with enhancements and content updates.
Employees may still escalate to live UCPath support if they need additional assistance.
Benefits of PathPal:
- Faster access to information and guidance for common UCPath tasks
- Improved self-service experience within the UCPath portal
- Direct links to official UCPath job aids and support resources
- Available 24/7
Important Information for Users:
PathPal uses artificial intelligence to generate responses based on UCPath knowledge resources. Though designed to provide helpful guidance, AI-generated responses may occasionally be incomplete or inaccurate. Employees should carefully review information provided by PathPal and verify details when needed.
